At Ninopix, we are committed to ensuring your order is delivered quickly and securely. This Shipping Policy outlines our procedures, delivery options, and other details to provide clarity and transparency. If you have any questions or concerns about shipping, please contact our customer support team.
1. Order Processing
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Order Confirmation: After placing your order, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam or junk folder or contact us directly.
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Processing Time: Orders are typically processed within 14-21 Business Days. During peak seasons or promotional periods, processing times may be extended.
Note: Orders are not processed or shipped on weekends or public holidays.
2. Shipping Methods and Costs
We offer the following shipping options:
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Standard Shipping:
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Estimated Delivery Time: 14-21 Business Days
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Cost: $9.99 or free for orders over $50
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Expedited Shipping:
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Estimated Delivery Time: 7-10 Business Days
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Cost: $19.99
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International Shipping:
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Delivery times and costs vary depending on the destination. Fees, including customs duties and taxes, are the responsibility of the recipient.
3. Free Shipping
We offer free standard shipping on orders over $50 to addresses within the United States.
4. Tracking Your Order
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Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
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Tracking information may take up to 48 hours to update after the order is shipped.
5. Delivery Times
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
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If your package is delayed beyond the expected delivery date, please contact us, and we will work with the carrier to resolve the issue.
6. International Shipping
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We ship to the USA, UK, EU and over 90 countries worldwide.
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International shipping costs vary based on the destination, weight, and size of the package.
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Customs, Duties, and Taxes: Recipients are responsible for any customs duties, taxes, or fees required by the destination country. These fees are not included in our shipping charges.
7. Lost, Stolen, or Damaged Packages
We strive to ensure your package arrives safely; however, we are not responsible for:
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Lost or stolen packages after delivery confirmation. Please ensure your shipping address is secure.
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Damaged packages due to carrier mishandling. If your package arrives damaged, contact us within 90 Days with photos of the damage and packaging.
Resolution Process:
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For lost or stolen packages, please file a claim with the carrier. We can assist in initiating the claim if necessary.
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For damaged items, we will provide a replacement or refund, depending on the situation.
8. Incorrect or Incomplete Addresses
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Customers are responsible for providing accurate shipping information at checkout.
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If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping fees may apply.
9. Order Changes or Cancellations
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Changes to your shipping address or order details must be requested within 24-48 hours of placing the order.
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Once an order has been processed or shipped, we are unable to make changes or cancellations.
10. Shipping During Peak Seasons
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During high-demand periods (e.g., holidays, sales events), processing and delivery times may be longer than usual.
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We recommend placing orders early to ensure timely delivery during these periods.
11. Returns and Exchanges
For details on returning or exchanging an item, please refer to our Returns & Refunds policy.
12. Contact Information
If you have any questions or concerns regarding shipping, please contact us:
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Email: support@ninopix.com
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Mailing Address: 1314 E Robinson St, Orlando, FL 32801, United States
Our team is here to help and will respond to your inquiry as quickly as possible.
This Shipping Policy is designed to provide a clear understanding of our shipping practices and ensure a smooth shopping experience. If you have any specific requirements, please reach out to us before placing your order.